HOw we treat our customers when it comes to financial guidance
Treating Customers Fairly is a core principle of our company and the way we conduct our business here at Parklands Financial Advisers. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.
Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of "jargon" and written in plain English. If you'd like more information, please speak to our team directly. We're based out of Lowestoft and also help clients in King's Lynn, Cambridge and throughout East Anglia.
The key factors when determining our policy of treating customers fairly
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture
- Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly
- Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale
- Where consumers receive advice, the advice is suitable and takes account of their circumstances
- Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect
- Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint
Feedback
Your feedback is important to us. We want to know whether your experience of us lives up to your expectations.
If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.
To send us your feedback, please click on the 'contact us' button and send us your thoughts.
FREe
CONSULTATION
EXPERT ADVICE
SUSTAINABLE SOLUTION
If you have any queries about our policy, please complete the form or call directly on
LOWESTOFT- 01502 531 633
WOODBRIDGE - 01394 332 733
Kings-Lynn - 01553 770 090
Long Stratton - 01508 448 085
Norwich - 01603 858 580
